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Patient Feedback

In a recent Denplan Excel Patient Survey of 700 patients the following question was asked:

What do you like best about your dental practice?

The following words appeared many, many times:


  • 126 people directly mentioned the whole team or individual staff as important in the care they received.
  • 166 people used the word “friendly” to describe us:

“Approachable friendly team
“Very friendly
“Friendliness, especially among the admin staff Friendly, efficient and competent”
“Well run and friendly practice”
“All staff is open friendly”
“Friendly but professional service”

General Comments

“The fact that I have seen the same staff over a number of years. Thus I feel known and comfortable”

“Bright, clean practice, friendly staff, good location”

“Communication, good, friendly and relaxing, made to feel welcome”

“Friendliness, competence, flexibility”

“Welcoming reception staff — really friendly.”

“Brilliant appointment system-availability + e-mail + text reminders!”

“Good emergency / urgent service at weekends”

“Competent, reassuring and welcoming. Listen well and try their best to help in all circumstances”

“Knowledge that I can get help quickly and when I need it”

“How easy to talk to people. How safe I feel for myself and my family”

“They are active in promoting preventative strategies and seem to take responsibility for monitoring oral care”

“Absolute faith in the care / treatment given by dental team”

I have been coming to Wilson House for over 20 years and always feel confident that I’m getting the best treatment and advice”

“Pleasant building, staff, decoration and convenient parking. Great consideration to disabled husband.”

“My dentist has a fantastic memory for personal details which makes me feel like an individual rather than a patient”

“My dentist clearly explains all procedures and spends plenty of time on prevention and treatment”

“Confidence in the staff. Very friendly atmosphere and never worry about attending the dentist”

“Customer care. I had a filling and was pleasantly surprised at lack of pain on having the injection and the whole procedure”

“My dentist makes me feel comfortable and really at ease. Always explains everything very well. Also looks forward, for a plan to improve my teeth. I wouldn’t want to attend any other practice. Thank you to everyone”

“The way you are treated and respected, you are a person not a commodity”

“Everyone always friendly and professional. Complete confidence in treatment recommended by dentist.”

Comments about our Dentists

Many patients comment specifically about the level of care their individual dentist provides. You can read these comments and find out more on the Dentist pages.